GENERAL TERMS 

This agreement is between 10X dance studio (referred to within these terms & conditions as “10X Urban Kiz”) and anyone who subscribes, buys, enrols or attends any of 10X Urban Kiz services. By subscribing, buying, enrolling or attending any of 10X Urban Kiz services, you agree to be bound by the terms and conditions below as well as for any future purchases.  

REFUND POLICY 

All 10X Urban Kiz products and services are NON-REFUNDABLE. Please see ‘Cancellations & Refunds’ section for details on how to cancel your membership and if you are eligible. 

Account Information 

It is your responsibility to maintain up-to-date contact details with 10X Urban Kiz and to check your emails including ‘spam/junk’ mail to ensure you receive all information necessary from 10X Urban Kiz, as well as to check our website and social media pages for important updates.

PAYMENTS 

General Terms 

• All services provided by 10X Urban Kiz must be paid in advance. Any outstanding amounts in your account must be paid before you can attend classes or any of our services with 10X Urban Kiz, which include but are not limited to: online classes, performance courses and extra-rehearsals. 
• If you have attended any of our classes, your credit card/bank account may be charged automatically. We have the right to charge your credit card at regular intervals until full payment is received. Any declined payments may incur additional fees.

• If you are on a monthly payment contract, your membership fee will be charged in advance each month. 
• We will debit your membership fee from your nominated account or credit card on the same day every month. 
• If debit dates fall on a public holiday, we will debit your nominated account or credit card on the next business day. Debits might take up to 5 days to come out of your account. 

• It is your responsibility to make sure your account has enough funds for us to charge your membership fees on a monthly basis. 
• It is your responsibility to tell us if you are transferring or closing your account, at least 48 hours before your next direct debit. 
• It is your responsibility to tell us about any changes to your credit card details, at least 48 hours before your next direct debit.  
• You must provide us with a valid credit card for the duration of your contract with ODM, including updating if card has expired or is no longer valid. Failure to provide an updated credit card immediately upon request may result in termination of your contract with all future memberships being paid upfront only. 
• 10X Urban Kiz credit remains active for 12 months after which expires and is unavailable for use.

What happens if your direct debit fails? 

If you do not have sufficient funds to fully pay your fees on the due date, we will suspend your access to classes until your payments are up to date. We will continue to debit your nominated account without notice, until we have received the total amount you owe us. Should we continue to be unable to collect payment from your nominated bank account or credit card, we will contact you and ask you to nominate an alternative bank account or credit card for direct debit. Please note Stripe charges an administration fee for unsuccessful payments. 

Can I try your classes before starting a membership?

Yes! We offer various trials which you can find under our ‘PRICES’ section. Each trial is for new students ONLY and can only be claimed ONCE per person. There are no obligations after your trial, and if you would like to continue with classes after your trial, we can help direct you to the best option.

ACTIVATION

Can I change the activation date of my Monthly Paid courses?

Yes, as long you inform us by email before the next payment. If you purchase a new membership whilst you have one active, the new membership’s activation date must be set within three months of the current membership’s expiration date or within six months of the purchase date, whichever date is greater. 

CANCELLATIONS & REFUNDS 

Can I have refund? 

No. All ODM products and services are NON-REFUNDABLE. 

Can I transfer my membership? 

Memberships can be transferred subject to approval and fees will apply. 

Can I cancel my membership? 

Yes, you can cancel your membership at any time and you will just be required to pay 50% the remaining balance. If you paid for your membership upfront in full, we will credit 50% of the remaining term of the service your bought, minus the administration fee. If you have completed the full term of your first membership and you are on a month by month auto-renewal basis, the cancellation of your membership will be effective 10 days from the day of your last scheduled payment. 

Can I cancel my 2-Months paid or other non-membership? 

No. Any payment option that is NOT a monthly recurrent payment Membership are non-refundable after 24 hours from purchase. If you wish to cancel your 2 Months or Monthly Pass within 24 hours of purchase, you will incur a 25€ administration fee. 

How can I cancel my membership? 

Simply send an email to hello@onestepmalta.com allowing at least 3 business days to process. You must ensure any outstanding balance is paid before the cancelation can be activated. All communication regarding changes to your membership must be done in writing. Once your membership has been cancelled, it cannot be reinstated and you must purchase a new membership at your own cost.  

Can I change my activation date? 

Yes, you can request an activation date change only before the original date as passed. Once the date has passed, it will not be able to be changed. 

Refunds and credits can only be done for the person who made the purchase. We do not refund or credit a person of a different name or account. 

Can ODM cancel my membership? 

We reserve the right to cancel your membership should your direct debit payments continue to bounce and no alternative method of payment is provided in a timely manner or may you refuse to abide by administrative requirements. In the event that you had your membership cancelled by ODM and you may wish to use any of ODM’s services, classes or memberships in the future, you will be requested to pay any outstanding debt from previous services. ODM may refuse direct debit payment options and request upfront payment. 

Bootcamps and Workshops
We do not offer refunds for pre-paid bootcamps and workshops. 

SUSPENSION TIME 

Can I suspend or pause my membership? 

Yes, 2-courses, 4-course and full pass package Memberships can be suspended in 30 day increments ONLY and with the below maximum amounts: 

• 2-Courses Membership: up to 10-days
• 4-courses membership: up to 20-days
• Full pass membership: Up to 30-days
• Auto-renewals: The above maximum allowances apply throughout.

Can I pause  2 Month First Timers Trial ?

No. Any non-membership payment option cannot be paused, suspended or extended. 

How do I suspend my membership? 

Membership suspension requests must be done in writing via email to 10xdanceacademy@gmail.com allowing at least 3 business days to process. Any outstanding fees must be paid prior to suspensions being approved.  

Suspensions cannot be backdated. 

Once your suspension has begun, it cannot be unsuspended. If you wish to attend classes during your suspension time, you can do so by paying for a drop-in or other pass option.

HEALTH RELATED RESTRICTIONS 

Studio rules, class format and number restrictions are subject to change at any time when government restrictions and recommendations deem necessary. This may include reduced class sizes, in-person to online format, mask requirements, and restrictions of entry for people from virus hot-spots. This may also include students being required to produce vaccination certificates and/or negative covid tests in order to attend the premises during times of health concerns. Any additional health-related restrictions will be introduced at ODM’s discretion and no abuse will be tolerated towards staff. 

If you’re feeling unwell, we request that you do not attend the studio. ODM reserves the right to refuse service and/or entry.

PROMOTIONS

• ODM reserves the right to cease any promotion at any point without prior notice.
• Promotions must be redeemed in accordance to their written instructions.
• Promotions expire at a maximum of 3 months of their offer unless otherwise stated.
• Promotions may only be redeemed once and cannot be used in conjunction with other promotions.
• If promotion is a discount, the promotion can only be used to discount full-priced ODM service or product unless the promotion specifically states in writing that it can be used towards a discounted ODM service or product.
• Promotions cannot be exchanged or refunded for their cash or credit value.
• All ODM products or services redeemed are applicable to the standard ODM terms and conditions.
• By participating/redeeming a promotion, you agree to all ODM terms and conditions.

  PUBLIC HOLIDAYS & ANNUAL BREAKS 

  Cancellation of classes 

  ODM reserves the right to cancel classes due to unforeseen circumstances, on public holidays, over the period of large industry events and 2 weeks over the end of the year break. We will make a reasonable effort to inform cancellation of classes in advance via our social media channels, notice boards, at reception and during classes. These cancellations will not change the terms of your membership. 

  OUR FEES 

  Can we increase your fees? 

  Our fees are displayed on the website. In case of discrepancy of fees displayed on the website and reception, the fees advertised on the website must be considered the correct ones. 

  We reserve the right to increase our fees at any time without notice. We will make a reasonable effort to inform you and all students of any increase of fees in advance via email. If we don’t hear from you, we will consider that you have agreed with the new fees. Any fee increase will only affect you after the expiry date of your current membership or if you sign-up for a new contract. 

  PRIVATE CLASSES & WEDDING DANCE LESSONS 

  • Prices are inclusive of GST and studio hire at ODM premises. 
  • Bookings can only be confirmed upon full payment. 
  • Private classes are non-refundable but can be credited and used towards other ODM services upon approval. 
  • Private classes and packages are valid for 1 year from the date of purchase and cannot be extended. 
  • All packages and group privates must be paid upfront and in a single transaction.  
  • Cancellations with over 24hrs notice: class can be re-scheduled at no cost. 
  • Cancellations with less than 24hs notice or no show are not re-schedulable and not refundable. 
  • Your private class must be activated within 6 months of purchase.

CHOREOGRAPHY COURSES 

ODM PERFORMANCE COURSES 

TERMS & CONDITIONS 

This agreement is between ODM and the students enrolled to any of ODM’s performance courses. By signing-up to a choreography, any performance team or performance course (referred to as ‘choreos’) you agree with the terms and conditions below. 

Prices and Payment 

• Advertised prices include GST. 
• Only Membership holders may purchase choreographies.
• Students are not allowed to “try” choreos. Full payment must be done before the start of the performance course. 
• Discounts for members apply when membership is active at time of purchase and for the duration of the choreography course.  
• Late bookings or payments received after the choreo start date will incur a 10€ fee per choreo. It is your responsibility to pay before the start date. 

• You must pay the full amount of the course in order to secure your spot. 
• A 25€ fee is payable for any extra training session required. Payment must be done prior to attending your extra training session.
• Choreography course fees are non-refundable as ODM commits resources based on number of students taking part on our courses. 
• If ODM cancels the choreography you have booked for, and you do not wish to transfer your booking to another choreography, a proportional refund of cancelled sessions will be provided upon request.  
• Once your booking is confirmed, you are committed to pay the full fee for all the courses you have booked in, in full. 

• If you are injured or ill and you have to withdraw from the choreography, we will refund or credit the proportional amount of remaining sessions, minus a 20€ admin fee, subject to approval. Requests cannot be backdated, and must include a medical certificate. 
• Choreo courses cannot be transferred. Every new person joining must pay for their enrolment in full.

Attendance and Readiness 

• You must attend at least 70% of the course or you may be restricted from performing due to lack of readiness. 

• When you miss training sessions, or if you don’t feel ready, you can book choreo catch-up private classes, which will bring you up to speed with the group. 
• Should the duration of the choreography course exceed the initial scheduled hours to master, a fee of 10€ per hour will apply for subsequent classes. We encourage instructors to limit extra sessions to a maximum of 3 hours per choreography. 

Extra Costs 

• The cost of the choreography course does not include costumes and shoes. 

• Some events require the performers to pay a full pass at your cost.

Copyright and Use of image 

• All choreographies taught by any of ODM instructors are property of ODM and are not to be used for any other unauthorized purpose than at ODM authorised events. 
• By signing up for any of ODM’s choreographies, you are authorizing the use of your image, captured in photos and/or videos during the performance or rehearsals, by ODM for any type of promotional purposes. 

Health & Fitness 

• By signing-up to Choreography you acknowledge and agree that classes may be physically strenuous and that you voluntarily participate. You also acknowledge and agree that there is risk of personal injury, property loss or death. You agree that neither you nor your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against ODM, your instructor, or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.

STUDIO CODE  

 Respecting our facilities 

You are responsible for using our facilities with care. Note that you will be responsible for any damage that you or your guests cause through a wilful act or negligence. Any children brought onto the premises must be supervised at all times. 

Keeping your belongings safe 

Please keep your belongings safe and do not bring valuables into the studio. Unfortunately, thefts do happen. We cannot accept responsibility for any loss or damage to your belongings while you are at the studio. We give lost property to charity each week, and any items left on the premises are not the responsibility of ODM or staff.

Refusal of Entry 

We hold the right to refuse entry to anyone, or to request you to leave the premises at any time. If required, ODM Directors will discuss appropriate action including but not limited to, termination or suspension of memberships, refusing participation in classes and performance courses, refusing studio hires or attending any ODM events. We can refuse your attendance without warning if you behave in a way that is risky or seriously inappropriate, such as: 

• Threatening or harassing others.
• Damaging premises.
• Using illegal or performance-enhancing drugs.
• Instructing other members within classes when we have not authorised you to do so. 
• Refusing to cooperate with instructors or staff’s instructions.
• Refusal to pay for any activity prior to attending.

Close contact 

You understand that certain classes and choreographies require physical contact and close proximity with dance partners including holding of hands, leading the partner with physical cues, lifts and other moves. We expect all participants to behave in a safe and appropriate manner at all times. If you are uncomfortable with participating, you must contact ODM management immediately so that we can guide you in finding a more suitable class for you. 

Attending classes 

Numbers are restricted, and classes are filled on a first come first served basis. ODM is not responsible for any missed opportunities to attend classes, choreography courses etc, should there be no more places available at the time of booking.

Timetable & Scheduled Instructors 

We reserve the right to add, change or remove classes and instructors on our timetables or performance courses without notice. The most up-to-date timetable will be available at our website, however last-minute changes of instructors can occur. 

Your health  

In attending our classes, we trust that you are in good health condition and that you know of no medical or other reason why you cannot or should not engage on active or passive exercise. Our staff and contractors are not medically trained or qualified to assess if you are in good physical condition and can exercise without risking your health, safety or comfort. If you have any doubts, we strongly urge you to seek expert advice before starting classes with us. 

You understand there are specific risks of physical or property damages, losses, or injury that may result from your participation with ODM classes, and you voluntarily assume the risks associated with such participation. 

Age Restrictions 

• All ODM services, including but not limited to classes, bootcamps, performance courses, etc are designed for adults over the age of 18. 

• By attending any of our classes, you agree that you are over the age of 18. 
• Anyone under the age of 18 wanting to attend classes or any of our services, must be accompanied by a parent or supervising adult and seek prior approval from ODM. 
• If you appear to be under the age of 18, you may be asked to provide ID to prove your age. ODM has the right to refuse entry to anyone under the age of 18 not accompanied by an adult or anyone who fails to present a valid ID.

STAFF CODE OF CONDUCT

• ODM staff will maintain a professional relationship with all students and clients of ODM and priorities providing professional service and care throughout their employment.
• Staff will always strive to provide excellent customer service to all clients and ensure a professional and understanding attitude with calm and clear communication.
• Instructors and staff will be punctual and respectful of student’s time and aim to keep classes running on schedule.
• Instructors and staff will be aware of safety in the studio, monitor student behavior, and inform the directors of any incidents witnessed as soon a reasonably possible.
• All staff when opening/closing the studio will act responsibly with the handling of monies, keys, and all ODM property and ensure the facilities and premises are protected.
• ODM has zero tolerance for the use or presence of illicit substances within the premises or at any associated events, whilst working for or representing the studio.
• Staff will always remain professional in the presence of alcohol or at parties and events.
• Staff will abide by ODM privacy policy regarding student’s and staff’s personal and private information at all times, both inside and outside the studio.

PRIVACY POLICY 

Once you register to our services or becoming involved as a staff member, we will have access to personal information about you, such as your health and financial situation. We will only use, disclose or deal with your information in line with our privacy policy. This Privacy Policy applies to the services offered by 10X dance studio (referred to in the privacy policy as “ODM”). By joining ODM services and/or creating an account you agree, accept and authorize ODM to send account management and schedule changes, marketing and promotional correspondence using the contact details you supply. You have the right to opt-out of any or all correspondence by clicking ‘unsubscribe’ or contacting ODM via hello@onestepmalta.com.

Statement of Commitment 

ODM is committed to protecting your privacy and any personal information we collect. This policy explains how we may collect, use, disclose and otherwise handle personal information. ODM is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. 

Unless given consent to do otherwise, ODM will only collect and use personal information as set out below. For the purposes of this Privacy Policy personal information may mean some or all of the following: a client’s name, contact details, date of birth, emergency contact details, bank account and/or credit card details and student identification details.

Collecting personal information 

ODM will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a member or prospective member. We collect personal information primarily to enable us to provide members with our services. ODM may also use the information for marketing to you or for any other purpose permitted under the Privacy Act 1988 (Cth). You don’t need to identify yourself when you deal with us (e.g. to find out more about membership packages) however in certain situations we will only deal with individuals who have identified themselves to us. When a membership is purchased, personal information will be requested in order to provide the requested service, provide updated information, and advise of other ODM services, which may be of interest. You are not obligated to provide personal information however failure to do so may result in ODM being unable to provide services or products to you. Personal information is collected directly from clients or potential future clients when they complete an online form, make a purchase or otherwise disclose their details to become a client of ODM. This can be done in person at the studio reception or online via our website.

Use of tracking technologies 

ODM uses tracking technologies to make use of the website and services as convenient as possible and for advertisement purposes. It is possible to set your browser to refuse tracking technologies, however, this may limit the services provided by ODM’s website.

Using and disclosing your personal information 

Personal Information will be used for the following primary purpose: 

To fulfil obligations under a member’s membership agreement and/or any other contract between him/her and ODM; 

• To render services under a member’s membership agreement; 

• To provide information about products, service and/or special offers to members; 
• To obtain opinions or comments about products and/or services from members; 
• To record statistical data for marketing analysis from members. 

ODM may employ other companies or service providers to assist us in providing our services, including (but not limited to) marketing, market research, mail-house services, hosting and product development services, analysis of member lists and/ or consulting services. These third parties may have access to personal information that is needed to perform their specific function. They cannot use that information for other purposes other than what is approved by ODM. 

ODM recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of ODM, or any member of the public, or to lessen a serious threat to a person’s health or safety.

Contact by ODM 

If an individual receives communications from ODM which they do not wish to receive, they may request to have their name removed from the database by contacting ODM via email. 

Individual’s right of access 

Individuals have the right to review, amend or delete personal information that may be recorded on the ODM database. Information may be reviewed, amended or deleted by written request sent via email, in our website in the ‘my info’ section or at the studio’s reception. A request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information or incorrect information being provided may result in ODM being unable to communicate with you when required.

Storage and security of personal information 

ODM takes all reasonable steps to keep secure personal information recorded and to keep this information accurate and up to date. The personal information is stored on secure servers if in digital format, or in locked areas if in hardcopy format. ODM employees and data processors are obliged to respect the confidentiality of any personal information held by ODM. ODM only permits authorised personnel to access your information and information will only be disclosed to third parties where they have the appropriate authority from the clients and company directors. Employees of ODM are prohibited from sharing any personal information outside of ODM services or without prior written approval from the directors, including the use of client information for external interests or businesses not associated directly with ODM services. 

ODM and links to other web sites
ODM provides links to websites outside of the ODM site. These linked sites are not under the control of ODM, and ODM is not responsible for the conduct of companies linked to the ODM website, nor for the performance or otherwise of any content and/or software contained in such external websites. 

Understanding our rights 

ODM reserves the right to review, amend, update and change this Privacy Policy to reflect its practices and obligations. Any changes will take effect when they are made or posted on our website and clients with active memberships will be contacted. 

Allowing us to use your image 

We sometimes film and/or photograph classes, rehearsals, parties and other activities at our studios or in other locations. It is possible that you will appear in these materials. By accepting this agreement, you allow us the unrestricted right and permission to use your image in printed or digital promotional materials including, but not limited to: websites, social media, flyers, banners and videos. 

Claiming against outside providers 

Contractors and tenants provide some services in our studio, such as private classes, choreography training, pilates, etc. You will need to pay service fees directly to them and we are not responsible for those fees or for any associated costs or refunds. 

Any service they provide is a contract between them and you and we cannot accept any responsibility for a breach of contract or negligence. If you make a claim because of something a contractor or tenant has or has not done, your claim should be brought against the provider, not us, whether you have paid them or not. You release us from any claim resulting from an act or omission by a contractor or tenant. 

Change of location 

We can change the location of the school at anytime. We will give you 7 days notice in writing via email. 

Change of business name 

We reserve the right to change our brand name at any time. This may occur in case we enter a partnership or merge with another institution. We may send you written notice via email outlining the details of any changes. 

Restricting your rights to sue 

Under the Competition and Consumer Act 2010, we guarantee that our services are: 

• provided with due care and skill. 

• fit for any purpose you have told us you are using the services for or for a result which you have told us you wish to achieve. 
• supplied within a reasonable time. 

However, under certain legislative provisions, we may ask you to agree that these conditions do not apply to you. If you accept the agreement, you will be agreeing that your rights to sue us are excluded, restricted or modified as set out in these terms and conditions. This applies if you are injured (including injury that results in death) because the services were not rendered with due care and skill, or they were not reasonably fit for their purpose.